I travel maybe several times a year and seem like every year the service goes down more and more. I recently flew with Spirit Airlines and I could not believe it… First – the seats did not recline, every single piece of luggage and carry on I had to pay for extra and not even water was offered for free – to top it off – I heard on international flights you have to use a credit card to go to the bathroom… Now you can’t tell me that’s quality service! I understand gas prices have gone up – so why can’t they simply charge a little more instead of providing the leanest flight possible? We also had an incident where we were flying over seas and my friend decided to buy a one way ticket – well the airline made him buy a returning flight ticket for a random day because they would not let him through security. I asked why or who made this a law and they claimed it was the law of the country we were flying too and that we should have printed all policies. Now I got a little feisty with the lady because – in honesty – who ready all the policies for buying a ticket – and if its in the policy – why are you letting me buy a one way – at the least tell me in big red letters – you need to have a returning flight. So nonetheless he bought the ticket and that was it. All I know is that that is the last time I fly Spirit airlines – in fact the train is starting to look more comfortable the more I think about it. You can easily walk around and don’t have to worry and I just wonder if it’s cheaper. If I ran an airline – I would increase my rates – buy gas 10 years ahead – and concentrate on quality customer service rather than filling up the planes like sardine canes. I saw some documentary that states the airline only makes $100 per flight – if that is really the case – how is that even worth it?? I am even contemplating my trips elsewhere because of the horrible flying experience I had with this company and in general. I honestly think there is a market of people who don’t mind paying a little more for a lot better service and comfort – don’t shove 1000 seats into a tiny plane – give some room! Prior to picking an airline I was reviewing who are the best airlines around the world – and not a single American airline came up – there was Air Canada came up as one of the better ones in North America but how is it possible that so many Asian airlines are doing so much better than ours?? Why can’t American or United do some research and maybe change their model of how they approach business. All I am saying is – we have to look at other business models for this industry – there has to be something more cost effective than shoving too many people into a plane and charging them for every little element. I mean come on… bathroom service? That is simply ridiculous!!
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